About Us
Consumer Grievance Redressal Forum
of BSES Yamuna Power Ltd. was constituted in the month of August 2004 by Delhi Electricity
Regulatory Commission under Section 42 of Electricity Act, 2003 for the consumers
of BYPL area. The consumers whose grievances are not resolved or are not satisfied
with the response/resolution provided by the licensee (BSES Yamuna Power Ltd.) may
approach CGRF.
Know more about us
1. Constitution of the Forum
Forum comprises of one Chairperson and two Members (Legal
& NGO). The Chairperson is an independent Member, nominated by DERC in terms of
sub-clause (1) of Rule 7 of the Electricity rules, 2005, having a degree in Engineering
from a recognized university with at least 30 years of experience and also having
adequate knowledge of Power Sector and have shown capacity in dealing with problems
relating to consumer affairs. Member (Legal) (also nominated by DERC), is a person
possessing degree in law from a recognized university and having at least 20 years
of experience in handling legal matters. Member (NGO) (also nominated by DERC),
is a graduate in any discipline from a recognized university, with at least 10 years
of experience in consumer related matters.
2. Functions of the Forum & Limitations
The Forum shall have the jurisdiction to entertain the grievances
filed by the complainant with respect to the services provided by the Distribution
Licensee and give such orders and directions as may be deemed necessary. The Forum
shall entertain only those grievances where the complainant has approached the appropriate
authority of the distribution licensee as specified in the complaint handling procedure
in SOP Regulations from time to time and is not satisfied either with the response
of the licensee or there is no response from the Licensee within the time stipulated
therein. Provided that no grievance shall be entertained unless it is filed before
the Forum within three months from the date the consumer has exhausted the remedy
under the complaint handling procedure. Provided further that the Forum may, for
reasons to be recorded in writing, entertain a grievance which does not meet the
aforesaid requirement. The Forum shall not entertain a grievance if it pertains
to the same subject matter for which any proceedings before any court, authority
or any other Forum is pending or a decree, award or a final order has already been
passed by any competent court, authority or Forum. The Forum shall not entertain
grievances falling under Sections 126, 127, 135 to 139, 142, 152 and 161 of the
Act. Subject to sub-regulations (1) and (2) above, no grievance shall be rejected
by the Forum at any stage, unless the complainant has been given an opportunity
of being heard.
3. Profile of Chairman & Members
a) Mr. P.K. Singh, Chairman
b) Mr. P.K.AGRAWAL, Member (Legal)
c) Mr. Nishat Ahmed Alvi (CRM)